Thank you for shopping with Tuft Love Gallery! We appreciate your support and for rocking out with us! 🎸💕
How can I contact customer service?
📞 872-255-2684
📧 info@tuftlovegallery.com
Monday – Friday: 10:00 AM – 6:00 PM CST
Saturday: 11:00 AM – 3:00 PM CST
Sunday: Closed
We’re here to help! 💕 Please allow up to 1 business day for a response to emails and customer service inquiries.
Messages received outside of business hours, on weekends, or on holidays will be answered during our next available business day.
How long does order processing take?
Orders are typically processed within 1–7 business days after payment is successfully received.
How long does shipping take?
Once your order has been processed, it will be shipped using the carrier and shipping method selected at checkout.
Estimated shipping times are provided by the carrier and are not guaranteed delivery dates. Tuft Love Gallery is not responsible for carrier delays caused by weather, holidays, incorrect addresses, service interruptions, or other circumstances outside of our control.
You will receive tracking information when your order ships, when available.
Can I cancel my order?
Orders may be canceled within 24 hours of purchase, provided the order has not already entered processing or production.
After the 24-hour cancellation window, orders cannot be canceled because they may already be in processing, production, or preparation for shipment.
How to request a cancellation?
To request a cancellation, contact Tuft Love Gallery at info@tuftlovegallery.com as soon as possible and provide:
- Your order number
- Name used when placing the order
- Email address associated with the order
- Reason for the cancellation
Submitting a cancellation request does not guarantee that the order can be canceled. We will confirm whether the order is still eligible for cancellation. If approved, the payment will be refunded to the original payment method.
Can I return my order?
At Tuft Love Gallery, every order is prepared with care and attention to detail. Because many of our products are made to order or specially produced for your purchase, all sales are final. We do not accept returns, exchanges, or refunds for buyer’s remorse, change of mind, incorrect size selection, or ordering the wrong item.
Please carefully review your order, product description, measurements, colors, and size information before completing your purchase.
Can I get a refund?
REFUNDS ARE ONLY AVAILABLE FOR SHIPPING-RELATED ISSUES
Tuft Love Gallery only offers refunds when an order is:
- Lost by the shipping carrier, or
- Damaged during transit by the shipping carrier
Refunds are not available for buyer’s remorse, change of mind, incorrect product selection, sizing preferences, or other reasons unrelated to loss or damage during shipping.
How to request a refund for lost by shipping carrier or damaged during transit by the shipping carrier?
If your order arrives damaged, please contact us at info@tuftgallery.com within 7 days of delivery.
To help us process your claim, you must provide:
- Your order number
- Clear photos of the damaged product
- Clear photos of the shipping package and any visible damage
- Any additional information requested regarding the shipment
We may require photographs or other documentation to verify that the damage occurred during shipping.